FAQ

• • • HOW DOES IT WORK? • • •
I do take custom orders. They will be taken through a custom commission request, where we will work together one-on-one. That page has the real-time update on custom commissions requests! No more carting, simply request through the form!

I’ve decided to reframe Mint & Birch into a passion project, an “unnecessary” channel of joy as opposed to a “business” that it was before. I’ve decided to go back to school to pursue my first love of learning. I’m also a mama of 5. 

Passion Project || pas·sion  proj·ect   - /ˈpaSHən, ˈpräˌjekt/ : An endeavour, activity, enterprise carried out simply to find joy, create flow, ignite creativity, or simply for one's own sense of happiness. It can be a means of escape from stress, a contribution to the world, or for no particular reason at all. A passion project is something that is inherently yours to define, hold, shape and enjoy. 

Will I be notified if my request will or will not be taken on?
I do not "deny" a request unless there is something in the design that goes against fundamental, human rights or justice related topics. All responses will be kept safe (and confidential!) Some days I may be inspired by something simple, other days I will be able to take on more detailed or custom work. I will be going through all requests on a regular daily basis to allow my gut to lead. Read more about what that looks like logistically as well as the story behind it here. 

• • •  ABOUT MINT & BIRCH PIECES • • •
What makes your necklaces so different?
Long story short, I pour a lot of love into these pieces and they are made from literal sheets of precious metals. No blanks are bought and this is what I pride myself in! Read more here! 

Can I wear them every day? How do I care for my pieces?
I personally wear mine 24/7! Here is some info about care. Gold fill will NOT flake, peel or turn. Unless you take a knife to it, Gold Fill is the best alternative to "solid" gold. It is regulated and can even be recycled for money as it has precious metal content! I only use ethically sourced 14k Gold Fill and only use the best for these necklaces! HERE is some info on Gold Fill! Here at Mint & Birch, I only use solid sterling silver. Here is some info about sterling silver!

What's the difference between stamping and engraving?
They're both different methods of creating customizations in the precious metal! Here is some more info and a video that shows the difference!

Can you engraved my loved one's writing on child's drawing?
ABSOLUTELY! I can do that for you! I can do that on bars, discs and hearts

Can they be double sided?
Yes! Bars can be double sided! 

What is a handlettered "proof" you speak of?
It's basically a preview! I will hand letter something specifically for YOU and draw it out 4 times so you can pick your favourite to be engraved on a necklace! See HERE! 

What length(s) should I get?
Check out the Size Guide!

• • • HELP! • • •
Can you adjust or repair my necklace?
Absolutely! I am so glad you asked! Sometimes people take our necklaces to be repaired or adjusted elsewhere and cause irreversible damage to the necklace. Please see here!

Are you taking custom drawings on at this time?
They are taken on a case by case basis. However, I can do handlettered pieces for you and have several designs that I have drawn for you to pick from! You can request something here. Or, if you feel artistically inclined, you can print off this template and try your hand at designing your own piece! You may also have someone design something for you, as long as you are given the rights to it to have put on a necklace!

• • • SHIPPING AND DELIVERY QUESTIONS • • •
Are you offering local pick up?
Pick up is temporarily suspended.

What is your turnaround time?
Please see here.